Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can resolve garage door remote issues within 30-60 minutes of arriving at your home. Our technicians carry a full inventory of replacement remotes, batteries, and receiver units on every service call. For simple issues like dead batteries or reprogramming needs, we often have you back up and running in under 15 minutes. If your remote issues are caused by a faulty receiver or control board, we can typically complete the repair the same day. We offer same-day service throughout the Mahoning Valley, with emergency appointments available 24/7 for urgent situations.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Garage door remote problems can stem from several common causes. The most frequent issue is simply dead or weak batteries – we recommend replacing remote batteries every 12-18 months. Signal interference from nearby electronics, LED lights, or even your neighbor's garage door system can also cause problems. Physical damage to the remote from drops or moisture exposure may require a replacement unit. On the garage door side, a malfunctioning receiver, worn antenna, or damaged control board can prevent proper signal reception. Our technicians use diagnostic equipment to quickly identify the root cause and recommend the most cost-effective solution, whether that's a simple battery replacement or a new remote/receiver system.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including wood doors. We understand that a quality wood garage door is a significant investment in your home's curb appeal and value. Through our financing partners, we offer plans with competitive interest rates and terms ranging from 12 to 60 months. Many customers qualify for 0% APR promotional periods. The application process takes just a few minutes and can be completed right at your home during your free consultation. We also accept all major credit cards, checks, and cash. Our goal is to make premium garage door solutions accessible to every homeowner, regardless of budget constraints.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year for optimal performance and longevity. However, if your garage door sees heavy use (more than 4-6 cycles per day), bi-annual service is advisable. Regular maintenance includes lubricating all moving parts, checking spring tension, inspecting cables and rollers, testing safety sensors, and adjusting track alignment. This preventive care can extend your garage door's lifespan by 5-10 years and helps prevent costly emergency repairs. Our annual maintenance packages start at just $79 and include a comprehensive 25-point inspection.

Question 5

What's included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers both parts and labor on all installations and repairs. This means if any component we install fails within 5 years due to defects in materials or workmanship, we'll replace it and install the new part at no additional cost to you. The warranty covers springs, cables, rollers, hinges, panels, openers, and all other garage door components. We also warranty our labor – if an issue arises from our installation or repair work, we'll fix it free of charge. Note that the warranty does not cover damage from accidents, misuse, or failure to perform recommended maintenance. We stand behind our work because we use only quality parts and employ certified technicians.

Question 6

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing your old door (if applicable), installing the new door sections, setting up the track system, installing and adjusting springs, mounting the opener, and programming remotes. Custom or oversized doors may take 5-7 hours. We always aim to complete installations in a single visit, and we clean up thoroughly before leaving. For scheduling purposes, we recommend blocking out a half-day window. Our installation team will provide a more specific time estimate during your free consultation based on your door's specifications.

Question 7

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained and equipped to service all major garage door brands and models. This includes Clopay, Amarr, Wayne Dalton, CHI, Raynor, Overhead Door, and many others. We also service all opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and Linear. Our service trucks are stocked with parts for the most common brands, allowing us to complete most repairs in a single visit. For less common brands or older models, we can typically source parts within 24-48 hours. No matter what brand you have, we'll get it working properly.

Question 8

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs mount horizontally above the garage door opening and use torque to lift the door. They're generally safer, more durable, and provide smoother operation. Extension springs mount on either side of the door track and stretch to provide lifting power. While extension springs are typically less expensive, torsion springs last longer (15,000-20,000 cycles vs. 10,000 cycles for extension) and are safer if they break because they're contained on a shaft. For most homeowners, we recommend torsion springs for their superior performance and safety features. Our technicians can assess your current setup and recommend the best option for your situation.

Question 9

Is it safe to repair garage door springs myself?

Accepted Answer

We strongly advise against DIY garage door spring repair. Garage door springs are under extreme tension – a standard two-car garage door weighs 200-400 pounds, and the springs counterbalance this weight. If a spring breaks or is improperly handled, it can cause serious injury or death. Professional technicians have specialized tools, training, and experience to handle spring replacements safely. Additionally, improper spring installation can damage your door system and void warranties. For your safety and peace of mind, always call a professional for any spring-related issues. Our emergency service is available 24/7 for urgent spring problems.

Question 10

How can I reduce my garage door's noise?

Accepted Answer

A noisy garage door is often a sign that maintenance is needed. Common solutions include lubricating all moving parts (hinges, rollers, springs, and tracks) with a silicone-based lubricant, tightening loose hardware, and replacing worn rollers with nylon versions. Metal rollers are often the biggest noise culprits – upgrading to nylon rollers can dramatically reduce noise levels. Worn springs, damaged panels, or an aging opener motor can also cause excess noise. If basic maintenance doesn't solve the problem, our technicians can diagnose and address the underlying issue. Many customers are amazed at how quiet their door can be after a professional tune-up.

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